Novated Finance Australia
Drivers Guide
Congratulations on your novated lease! This guide covers everything you need, from your driver portal and fuel cards to servicing, registration, and what to do in an accident.
Driver Portal
Once your lease is set up, you will receive your login details. Please login within 24 hours of receiving your credentials to avoid being locked out of your account.
The portal is accessible on computer, mobile and tablet devices and allows you to:
Log odometer readings
Check lease balance & budget
Submit reimbursement claims
Manage your package
Fuel & Charging
You will receive a WEX (Motorpass) and/or Chargefox card 5 to 7 business days from your lease start date.
WEX is a multi-brand card accepted at over 90% of service stations Australia wide.
Your card does not require a PIN, simply press OK on the card terminal if prompted. If you'd like a PIN added, contact us on 1300 001 418 or enquiry@nfaus.com.au.
Please ensure an accurate odometer reading is entered when prompted at the pump.
Service & Maintenance
When your vehicle is due for servicing (as indicated in the service manual or windscreen sticker), book it in at your preferred service centre.
We will confirm if there is sufficient budget available within your lease and handle payment directly.
If the service centre has any questions or requires payment authorisation, they should contact us directly on 1300 001 418.
Replacement Tyres
When your vehicle requires tyre replacement, you can visit your preferred tyre supplier or fitment centre.
We will confirm if there is sufficient budget available within your lease and arrange payment directly. If the tyre supplier needs payment authorisation, they should contact us on 1300 001 418.
Registration
Your registration renewal notification will be sent to you 6 weeks prior to the expiration date.
- In the majority of states, NFA can pay your registration renewal on your behalf if a copy of the registration papers are supplied.
- It is your responsibility to ensure the registration is renewed and up-to-date.
- If you make the payment yourself, please upload the relevant receipts via the driver portal for reimbursement within 24 hours (subject to available budget).
- Please ensure a new copy of your registration is sent to enquiry@nfaus.com.au
Insurance, After an Accident
Insurance Provider
Mercurien Insurance
Lodge claims online or by phone.
mercurien.lodge.claims📞 03 8866 8924
Download Mercurien PDSInsurance Provider
Allianz Motor Vehicle Lease Insurance
Comprehensive cover for your novated lease vehicle.
allianz.com.au📞 Claims: 1300 40 20 30
Download Allianz PDSAfter a collision, stay calm and follow these steps:
Make the scene safe. Call 000 if someone is injured.
If another party is involved, do not discuss who is at fault or admit liability.
Obtain all details from the other party (see Accident Details section below). Check their driver licence and registration plates. Take photographs if possible and email them to us.
Find witnesses and obtain their details.
Provide your details to the other party.
Lodge your claim with your insurer (see providers above). Contact NFA on 1300 001 418 if unsure which provider covers your vehicle.
Accident Details, Reference Card
Keep this information handy. In the event of an accident, collect the following details:
Your Details (Give to other party)
- Your Name
- Licence No
- Vehicle Make / Model / Year
- Registration No
- Company Name: Novated Finance Australia
Other Party's Details (For your reference)
- Driver's Name
- Licence No
- Address
- Phone (Home & Work)
- Vehicle Make / Model / Year
- Registration No
- Insurance Company
Incident Details
- Date / Day / Time
- Location
- Accident Details
Witness Details
- Witness Name
- Address
- Phone (Home & Work)
Contact Us
Phone
1300 001 418Driver Support
driversupport@nfaus.com.auWebsite
www.nfaus.com.auOffice
Level 10/815 Pacific Hwy, Chatswood NSW 2067